Edited on 27.06.2025
We respect the privacy of our clients and partners we work with. Please read our Privacy Policy to understand what information we collect, for what purposes, how we disclose it to third parties, and how you can modify, delete, or transfer it.
The processor and controller of the personal data you provide or that are collected by the Thai Go service is Thai Go Mobility Co., Ltd. (Private Limited Company, Co., Ltd.). Registered address (Head Office): 374, Bur, 2 Phra Tam Nak 6 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand. Contact e-mail: help@thai-go-trip.com
What information we collect and for what purposes
Thai Go is an online service for searching and booking transfers.
We need your data for:
- processing, managing, allocating, and monitoring bookings;
- providing consultation and support for your order;
- improving the service based on website traffic statistics, sales, and feedback about the service and transfers provided;
- enhancing offers, marketing, and targeted advertising.
To achieve the above purposes, when booking a transfer we ask you to provide the following personal data: last name, first name, contact phone numbers, email address, departure/destination address.
We also automatically collect information about your interaction with the Thai Go service, including the pages or content you viewed, searches performed, bookings created, and other actions on the website, as well as your IP address, access time, software and hardware information, device information, device events, unique identifiers, crash data, cookies, and information about the pages you viewed before using the Thai Go service.
Personal data of other people you provide to us
It may happen that you book a transfer not for yourself. In this case, you are likely to provide us with another person’s personal data and make a booking on their behalf.
You bear full responsibility for ensuring that the person(s) whose personal data you provide are aware of this, understand, and agree to how Thai Go uses their data (in accordance with this Privacy Policy).
Your rights
By creating an order and agreeing to this Privacy Policy, you voluntarily and in your own interest provide us with your personal data and give active consent to its storage and processing.
You have the right to withdraw your consent to this Privacy Policy by sending an email to help@thai-go-trip.com.
Withdrawal of consent does not affect the lawfulness of data processing carried out before the withdrawal.
Additionally, you have the right to:
- access your data, as well as information about the purposes of processing, categories of processed data, recipients, and the storage period;
- require us to correct inaccurate or incomplete personal data. You are responsible for the accuracy of the personal data you provide to us;
- request a copy of your personal data in a standard, structured, machine-readable format and/or, where technically feasible, request transfer of this information to another service provider;
- request deletion of your personal data under specific grounds (data is no longer needed for its original purpose; you have withdrawn consent; data was processed unlawfully, etc.), and also transfer this requirement to other controllers;
- restrict processing of your personal data under specific conditions (data is inaccurate; processing is unlawful but you oppose deletion, etc.);
- require us to stop using your personal data for direct marketing purposes;
- object to being subject to a legally significant decision based solely on automated data processing.
To exercise any of your rights, you can contact us by email at help@thai-go-trip.com with the corresponding request.
Data deletion
If you wish to withdraw your consent for us to use your data to provide you with access to the Thai Go platform, you may send a data deletion request by email to help@thai-go-trip.com.
After fulfilling your deletion request, we will fully and irreversibly anonymize your personal data.
Please note that in case of a request to delete personal data, the following rules apply:
- we have the right to partially retain your personal data as part of our legitimate business interests, including fraud prevention and security enhancement;
- we have the right to store and use your personal data to the extent necessary to comply with legal requirements;
- information you have shared with others (e.g., reviews, forum posts) may remain publicly available even after deletion of your data, though authorship will be removed. Some copies of your information may remain in our database without any possibility of personal identification;
- due to data protection mechanisms against accidental or intentional corruption or loss, backup copies of your personal data will be deleted with a certain delay.
Disclosure of data to third parties
Third parties are also involved with the Thai Go service in various ways and for different reasons. The main purpose is to provide the carrier with your trip details to complete the booking. Your data may also be received by other parties we engage to provide you with services, including financial institutions, advertising companies, and in some cases, governmental or other competent authorities.
Third-party service providers. We use third-party providers to process your personal data on our behalf. This processing is done for various purposes, including sending marketing materials or verifying the authenticity of the email address you provided during booking. Third-party providers are bound by confidentiality obligations and may not use your personal data for any other purposes than in accordance with Thai Go’s instructions.
Competent authorities. We share personal data with law enforcement authorities to the extent required by law or strictly necessary to prevent, detect, or stop criminal activity and fraud, or when we are otherwise legally obliged to share it. Additionally, we may need to provide personal data to competent authorities to protect our rights or property, as well as those of our business partners. We may also transfer personal data across borders to foreign countries for the purpose of fulfilling transfer-related obligations.
Security
We follow appropriate security procedures to prevent unauthorized access to personal data and its misuse.
We apply proper corporate systems and procedures to protect and safeguard the personal data provided to us. We also use security procedures and technical and physical restrictions on access to personal data stored on our servers. Only employees with special rights are permitted access to personal data in the course of performing their duties.
We store your personal data for as long as we deem necessary for you to use our services, for us to provide services to you, to comply with applicable laws, to resolve disputes, and for other business purposes including detection and prevention of fraud or other unlawful activity. This Privacy Policy applies to all personal data we retain. If you have questions about the specific retention period of your personal data processed by us, you may contact us by email at help@thai-go-trip.com.
Changes to this Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time. The updated Privacy Policy will be published on the Thai Go website with the date of the last update. We will notify you in advance of significant changes by email.
Cookies
The Thai Go service aims to make interaction with our website as informative and relevant to your interests as possible. To achieve this, we use cookies. We believe it is important for you to know what cookies our website uses and for what purposes. This helps protect your personal information and ensures maximum convenience for users.
Cookies contain small amounts of information and are downloaded to your computer or device from our website server. Each time you visit our website, your browser sends cookies back to the server so that you can be identified and your preferences remembered. Cookies can serve various purposes.
First, they may be required for the proper functioning of the website. For example, without cookies, the website cannot remember that you are logged in or have placed an order. These are called strictly necessary cookies.
Second, cookies are needed to analyze website usage and improve performance, as well as to count visitors. We do not associate website usage statistics and other reports with specific individuals. These are called analytical cookies.
Third, social media cookies are used to integrate social networks with the website so you can use features such as “Like” and “Share” in your favorite social networks.
Fourth, cookies are important for online advertising. They help display only the most useful and relevant ads for you. These are called advertising cookies.
By using this website, you consent to our ability to load cookies onto your computer or device. However, you can manage cookies. Please note that deleting or blocking cookies may affect the user interface and some parts of this website may become unavailable.
You can find information on how to disable cookies or change cookie settings for your browser at the following links:
- Google Chrome: support.google.com/chrome/answer/95647
- Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Internet Explorer: windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
- Safari: help.apple.com/safari/mac/8.0/#/sfri11471
Most browsers allow you to view cookies stored on your device and individually delete or block cookies from specific or all websites. Please note that deleting all cookies will erase all your saved preferences, including the preference to refuse cookies, since that also requires a cookie to be set. More detailed information on changing your browser settings to block or filter cookies is available at aboutcookies.org and cookiecentral.com/faq.
We may also use technologies to track whether you have read, opened, or forwarded certain emails sent by us. The purpose of using such technologies is to make our communications more useful and engaging. If you do not want us to know whether you read, opened, or forwarded emails, you should unsubscribe. In this case, we will be unable to send you emails without tracking enabled. You may also unsubscribe by following the instructions provided in our email.