Thai Go Mobility Co., Ltd. (Private Limited Company, Co., Ltd., registered address: 374, Bur, 2 Phra Tam Nak 6 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand) hereby publishes this public offer for the provision of services for searching and booking transfers.
Thai Go Mobility Co., Ltd. provides the Thai Go service (thai-go-trip.com) for searching and booking Transfers, as well as managing orders.
Thai Go Mobility Co., Ltd. does not perform transportation and does not act as a carrier. It only coordinates the interaction process between the Client and the Carrier, who directly provides transfer services and additional services. Thai Go Mobility Co., Ltd. ensures the preparation and processing of all necessary documents and payments for booking the Transfer and concluding the transportation contract, and provides support in organizing these processes.
Responsibility for the quality and safety of performing the transfer rests entirely with the Carrier.
Agent’s Responsibilities:
- Obtaining from the Client the data necessary to arrange the Transfer;
- Transferring the data to the Carrier and obtaining the Carrier’s consent to provide the services;
- Informing the Client about the Order status.
By submitting a booking request for a transfer via the Thai Go service, the Client agrees to this Offer and confirms that all passengers under 18 years of age will travel accompanied by their legal guardians.
1. Key Terms and Definitions
1.1. Agent – Thai Go Mobility Co., Ltd., acting as the Carrier’s Agent.
1.2. Client — any person using the Thai Go service to book a transfer service.
1.3. Transfer — a comprehensive service that includes:
- waiting for the Client by the Carrier’s representative at the designated location until the Client’s arrival or until the agreed waiting time expires;
- meeting the Client;
- escorting the Client to the vehicle and placing luggage in the vehicle;
- transporting the Client in a vehicle provided by a third-party Carrier to the designated destination.
Vehicles may range from passenger cars of various classes (economy, comfort, business) to minivans, minibuses, and buses, depending on the selected fare and the number of passengers.
1.4. Carrier — a transport company operating in the region where the transfer is provided and having an agency agreement with Thai Go. Under this agreement, the Agent transfers information about the Transfer to the Carrier, while the Carrier undertakes to provide a vehicle, transport the Client to the designated destination, and, if necessary, arrange a meeting at the airport. Contractual relations between the Carrier and the Client are governed by the offer for the carriage of passengers and baggage and the applicable terms of that contract.
1.5. Additional services and goods — any goods and services that the Carrier may offer in addition to the Transfer. These may include services related to meeting and escorting the Client, vehicle equipment, or the provision of useful services and goods for the Client. Depending on the selected fare, such services and goods may be included in the price of the main service or purchased for an additional fee.
1.6. Thai Go Service — a platform available via the thai-go-trip.com website and other applications and channels that enables the Client to book a Transfer, obtain information about the Order, and leave or request feedback. The service streamlines the selection and booking of vehicles for a Transfer and also offers additional services related to the Transfer, including airport meet-and-greet. All transfer services are provided by licensed carriers with whom Thai Go has contractual relations.
1.7. Booking Request — the Client’s confirmation of intent to book a Transfer, submitted by providing all necessary data to the Agent. Submitting a Booking Request entails the Client’s obligation to accept the service under the terms offered at the time of booking.
1.9. Voucher — a document containing detailed information about the upcoming transfer, including the time, meeting point, and service conditions. The Voucher is issued to the Client by the Agent as confirmation of payment for the upcoming service or as a document setting out the payment procedure.
1.8. Order — a Booking Request that has been confirmed by both the Client and the Carrier. Order confirmation signifies both parties’ agreement to perform the transfer in accordance with the arrangements specified in the Booking Request and the Voucher.
2. Conditions for Submitting a Booking Request
2.1. When submitting a Booking Request via the Thai Go service, the Client undertakes to provide all necessary data and bears full responsibility for their accuracy and reliability. The Client also assumes the risks associated with the impossibility of receiving services or receiving services of inadequate quality due to the provision of incomplete or incorrect information.
2.2. The Agent may request clarification of data after the initial processing of the Client’s request. After the data are clarified and confirmed, the Agent forwards them to the Carrier to decide whether the transfer can be carried out. A request becomes an Order after it is confirmed by the Carrier.
2.3. The Agent accepts booking requests for transfers subject to a minimum lead time of 12 hours before the start of the transfer.
Requests submitted later than this period may be declined by the Agent.
3. Meeting Point and Destination
3.1. The Meeting Point is the address where the Carrier’s representative meets the Client.
The Destination is the address where the driver must deliver the Client.
3.2. Addresses are specified within a geographic location such as a district or administrative unit. An address may be the name of a hotel, a transport hub, exact coordinates, or a designated point on the map. Permissible formats for specifying the Meeting Point and Destination are determined by the Thai Go service.
4. Date and Time of the Meeting
4.1. The date and time of the meeting determine when the Carrier’s representative (employee) must arrive at the Meeting Point at the local time and date specified in the Booking Request and the Voucher to meet the Client. The date and time may be linked to a flight number, with the formats for specifying them regulated by the Thai Go service.
4.2. Free waiting time is the period after the start time of the Transfer during which the Carrier waits for the Client at the Meeting Point without changing the transfer price. It is 120 minutes for airports and 30 minutes for other departure points.
4.3. Timeliness responsibility: the Client independently calculates the meeting time to arrive on time at airports and other locations. The Client is responsible for delays and any related losses. The Thai Go service indicates an approximate travel time, which may vary depending on weather and traffic conditions on the day the Order is carried out.
4.4. When submitting a Booking Request for a transfer to the airport, the Client is advised to set the start time of the Transfer taking into account the travel time plus an additional 3 hours for check-in and other airport procedures.
5. Selecting a Vehicle Class
5.1. The Client must ensure that the number of passengers, including children, does not exceed the capacity of the selected vehicle class. The carriage of non-standard luggage may require selecting a larger vehicle.
If these conditions are not met, the Carrier has the right to refuse to fulfill the Order.
5.2. The Carrier providing a vehicle of a higher class than selected by the Client does not constitute a breach of this Offer.
6. Luggage
6.1. The maximum dimensions of standard luggage accepted for carriage are 158 cm (63 inches) by the sum of three dimensions.
6.2. Luggage exceeding these dimensions, as well as sports equipment (golf bags, surfboards, bicycles, etc.), strollers, wheelchairs, musical instruments, pet carriers, etc., are considered non-standard luggage and require additional approval and may incur an increased service cost.
6.3. The carriage of animals and birds is allowed in cages with a solid bottom (baskets, boxes, containers, etc.) if their dimensions do not exceed the size of standard luggage.
7. Contact Details
7.1. When creating a Booking Request, the Client must provide the Agent with the following data so that the Agent can clarify necessary details and provide timely information about booking conditions and any possible changes:
- surname and given name;
- mobile phone number;
- email address;
- other data (if necessary).
7.2. The Agent guarantees the confidentiality of the information provided by the Client when creating a Booking Request and its use strictly in accordance with the purposes and conditions defined in the Privacy Policy.
7.3. Thai Go processes the Client’s Personal Information in order to:
- transfer it to the Carrier for the Carrier to fulfill the Order;
- arrange, process, allocate, and monitor the execution of the Order;
- provide support and consultation regarding the Order;
- improve the service based on website traffic statistics, sales, and feedback about the service and provided transfers;
- enhance offerings, marketing, and targeted advertising.
The Client may withdraw their consent to the Privacy Policy by sending a notice to help@thai-go-trip.com. The Client may also unsubscribe from email newsletters by clicking the unsubscribe link in any email.
8. Notifications, Support, and Order Execution Control
8.1. The Agent sends all important information related to the Client’s Order to the email address and/or phone number provided by the Client when creating the Booking Request.
8.2. The Client bears all risks of not receiving or not reviewing messages in time, as well as risks associated with unauthorized access to their email and/or phone.
8.3. If any questions arise, the Client may contact the Agent’s support service or the Carrier’s representative using the contact details specified in the Voucher.
9. Modifying the Request (Order)
9.1. Changes to booking conditions are accepted by the Agent no later than 12 hours before the start of the Transfer.
9.2. The Client must make an additional payment if changes made within the permitted time frame result in an increase in the Order price.
9.3. If the Agent cannot agree on changes to the Order proposed by the Client less than 12 hours before the start of the Transfer, the amounts previously paid by the Client are non-refundable.
10. Cancellation of the Request (Order)
10.1. The Client may cancel the Order and receive a full refund of previously paid amounts if canceled more than 12 hours before the start of the trip.
Cancellations made by the Client later than the period indicated above are not refundable.
10.2. The Agent is not responsible for flight cancellations or delays or other circumstances beyond its control and does not guarantee waiting for the Client beyond the established free waiting time.
10.3. The conditions and deadlines for cancellation of additionally paid services are indicated in the Voucher or its appendices.
10.4. The Agent may cancel the Client’s Order and refund the full cost if the Carrier breaches its obligations or in other emergency circumstances.
11. No-Show of the Passenger
11.1. The Client’s mobile phone number specified in the Booking Request and the Voucher must be switched on and available for communication at the start time of the Transfer, during the waiting period, and until the Client meets the Carrier’s representative.
11.2. If the Client does not appear at the Meeting Point specified in the Voucher by the end of the free waiting period and does not answer incoming phone calls from the Agent or the Carrier, the Carrier has the right to refuse to perform the Transfer and leave the Meeting Point. In this case, clause 11.3 of this Offer applies.
11.3. If the transfer does not take place due to the Client’s no-show at the designated time and place, the Agent retains the full cost of the Order. The Client is not entitled to compensation for losses arising from not receiving the service.
12. No-Show of the Carrier
12.1. If the Carrier is absent from the Meeting Point indicated in the Voucher at the start time of the Transfer, the Client must immediately attempt to contact the Carrier and the support service at help@thai-go-trip.com.
12.2. The Client may file a claim for the Carrier’s no-show within fourteen calendar days from the date specified in the Booking Request as the start of the Transfer.
12.3. To file a claim for the Carrier’s no-show, the Client must provide the Agent with the following:
- confirmation of being at the Meeting Point at the start time of the Transfer;
- proof of calls to the Carrier and to the Agent’s support service notifying them of the Carrier’s no-show.
12.4. As confirmation of being at the Meeting Point, the Agent may accept photographs of the Client showing them against a clock and the hotel reception desk (when the departure point is a hotel), against a clock and the airport flight information board (when the departure point is an airport), or any other evidence confirming the Client’s presence at the departure point at the start time of the Transfer.
13. Force Majeure
13.1. The parties are released from liability for non-performance or improper performance of their obligations if proper performance proved impossible due to force majeure, i.e., extraordinary, unforeseen, and unavoidable circumstances that could not reasonably have been expected at the time of conclusion of the contract or avoided or overcome, and which are beyond the parties’ control. Such circumstances include, in particular: natural disasters (earthquake, flood, hurricane), fire, mass diseases (epidemics), strikes, acts of war, terrorist acts, sabotage, transport restrictions, state prohibitive measures, bans on trade operations (including with certain countries) resulting from international sanctions, and other circumstances beyond the parties’ control.
13.2. The parties must promptly inform each other about the occurrence of force majeure circumstances and confirm the occurrence of force majeure by an appropriate document issued by a competent authority, obtained in the manner provided by the law of the Kingdom of Thailand in the territory where the force majeure circumstances occur.
13.3. If a party fails to comply with the conditions set out in this section, it may not invoke force majeure as grounds for release from liability for performance of obligations.
14. Refunds
14.1. The Agent returns funds to the details provided by the Client when creating the Booking Request within no more than sixty business days. If the booking was paid for by bank card, the refund is processed through the international payment system to the same card used by the Client to make the payment.
14.2. To avoid double refunds, the Agent may refuse to refund payment for an Order if a chargeback procedure has already been initiated by the issuing bank for the payment of the same Order.
14.3. The Agent’s refund obligation is deemed fulfilled at the moment the funds are debited from the Agent’s account in favor of the Client, or at the moment the Agent submits a refund instruction to the international payment system.
14.4. The timing and conditions under which the Client receives refunded funds may vary depending on the policies of the servicing bank or payment system.
15. Claims Procedure
15.1. If the Client is dissatisfied with the quality of the transfer search and booking service, they must send a claim to the Agent’s email: help@thai-go-trip.com within fourteen calendar days after the date the Transfer was performed. Claims submitted after this period may be left without consideration.
15.2. The Client has the right to submit claims to the Carrier regarding the quality of transportation services provided, including claims for compensation for damage to health, life, or property.
15.3. If the Client does not have the Carrier’s contact details, they may request assistance from the Agent by emailing help@thai-go-trip.com. The Agent will promptly forward all such requests to the Carrier.
16. Other Conditions
16.1. The place of conclusion of the contract under this Offer is Pattaya City, Kingdom of Thailand.
16.2. The contract concluded under this Offer is effective from the moment of its conclusion until the parties fully perform their obligations.